Can I return an item if I change my mind?

From 1st of August 2024, Kmart will require adequate proof of purchase for eligible change of mind returns. If you wish to conduct a change of mind return after this date, please ensure you retain proof of purchase. Examples and information on proof of purchase are available here. 

For more information about change of mind returns, please refer to our Returns Policy.

How do I access Digital Receipts?

It’s easy to access digital receipts for in-store purchases via the Kmart app and website. Simply log in or create a Kmart account, link your OnePass or Flybuys account(s), and scan your Flybuys or OnePass card at the checkout in-store when you make a purchase. You can view your digital receipts in the Digital Receipts section of My Account or on the Kmart app.

What is a Digital Gift Receipt? 

A digital gift receipt displays proof of purchase without the price to share with the gift recipient. This makes it easy to return gifts and exchange them for a voucher or another item – perfect for gift giving!

How do I access Digital Gift Receipts? 

Digital gift receipts can be accessed by selecting the digital receipt in the Digital Receipts section of  My Account or on the Kmart app. Select the three dots in the upper right hand corner, then select “Export gift receipt as PDF”.

I just got my order and something is damaged/faulty/wrong. What do I do?

Please take any damaged, faulty or wrong products (with the exception of white goods) to your local Kmart store, along with a copy of your tax invoice, for a refund.

• You can use your order confirmation email as a tax invoice, or access a copy in My Account

If you’re unable to visit a store, please use our Contact us form to submit an application for a refund.

•  Please upload a clear image of the damaged/faulty/wrong item(s) and make sure you tell us your order number and the item code(s)

•  Our Customer Service team will review your refund application

  •  Please allow 2 business days for a response from our Customer Service team confirming your refund and/or next steps

For damaged or faulty white goods, please call Kmart customer care on 1800 124 125 to report an issue or to organise a repair or replacement. White goods come with an in-home repair service for faulty or damaged products, under the 2 year warranty period. However, please note that a callout and/or repair fee will be charged if no product fault is found.

For more information, read our Returns Policy.

I received part of my order. When am I getting the rest?

Your order may arrive in multiple packages from multiple carriers. Detailed tracking information will be emailed to you when your order is dispatched, or can be viewed at Track your order.

Please allow up to 4 business days from placing your order, for the shipping details to be confirmed by email.

Can I return my Anko product purchased at Target, to a Kmart store?

Unfortunately at this stage, we are unable to support this type of transaction. You will need to return the product to a Target store if it was purchased at Target.

When will I receive my refund?

Depending on your bank, it can take up to 5 business days for the refund to appear in your account.

How will I be refunded?

Your refund will be issued using your original payment method.

For items purchased online with buy now, pay later service providers, a refund will be processed and your buy now, pay later service provider will be advised. Your payment plan will be adjusted to reflect the new total order value.

Will I get a delivery fee refund?

If we’re unable to fulfil the majority of your order, you will receive a full delivery fee refund. This is triggered when the value of items refunded to you is greater than 50% of your total order value, excluding the delivery fee.

For change of mind returns, the delivery fee is non-refundable and for white goods, a collection fee will be incurred.

If you qualify for a delivery fee refund, you will receive an email notification and your refund will be issued using your original payment method.

What does my Refund Status mean?

• Refund initiated – refund has been triggered

• In progress – refund is currently being processed in Kmart

•  Released – refund has been released. Any follow up should be with the customer’s bank.

What is Kmart’s Returns Policy?

For information about change of mind returns, please refer to our Returns Policy.

Are any items excluded from the Returns Policy?

For information about change of mind returns, please refer to our Returns Policy.

How do I return an item ordered online?

Items ordered online can be returned to any store.

Your receipt/tax invoice is required to return or exchange.

For online orders, your tax invoice is the original order confirmation email. You can also find a copy of your tax invoice online.