OnePass is a paid Membership program that brings together Kmart and some of your other favourite brands like Target, Bunnings Warehouse, Officeworks and Catch.com.au, to offer incredible benefits in one place.
OnePass has also partnered with Flybuys giving members the opportunity to earn more points when they shop.
A OnePass Membership is your pass to more value and more convenience when you shop at Kmart and participating brands. You get access to the following benefits from participating brands:
Free online delivery with no minimum spend on eligible items or orders.
5x Flybuys points on your in-store and Click & Collect purchases at Kmart.
Express Click & Collect (already available at Officeworks & Target).
365-day change of mind returns on products purchased
Early Access
You can enjoy all the benefits of OnePass Membership with a free 30-day trial. Cancel anytime. After 30 days, your Membership to OnePass begins. You can continue month by month for $4/month or choose an annual Membership at $40/year. With an annual Membership, you save more – receiving 12 months for the price of 10. Start your free trial now.
A free 30-day trial is available to eligible customers before the first payment applies. Customers who are eligible for the free trial can enjoy all OnePass benefits right away.
You are eligible for the free trial if you haven’t signed up for a OnePass Membership and used the free trial in the past.
When a free 30-day trial ends, the monthly or annual payment plan begins automatically. So whichever option you chose when you first signed up to OnePass, will kick in then - either $4 a month or $40 a year. You’ll receive an email 7 days before the first payment is due, so you know a payment is scheduled.
You can sign up to OnePass in the Kmart checkout – simply follow the prompts on the bag page or on the Kmart OnePass page.
You can also sign up on the OnePass home page - just click the ‘start free trial’ button. After this you’ll be taken to a secure page where you can add in your personal details and choose your payment plan. During sign up you’ll be asked to verify your email address through a one-time pin sent to your email address. (Free trial offer for new members only. If you’re ineligible for a free trial, you can still sign up and become a member.
If you haven’t received an email asking you to confirm your OnePass account, check your spam or junk folders first, just in case. Then click the ‘resend email’ link on the email verification screen.
If your verification email still hasn’t arrived after 10 minutes, the spelling of your email may be incorrect. If it is, just begin the sign-up process again, entering the correct email address. Don’t worry, you won’t be charged until your email is confirmed.
If you’ve already placed a Kmart order before joining OnePass, we’re unable to apply OnePass benefits to that order.
You can cancel your membership at any time. Go to the OnePass homepage www.onepass.com.au and follow these steps:
Log in
Click on ‘My Membership’ within the ‘Your OnePass Profile’ section
Click on ‘Cancel Membership’
Click on ‘Yes, cancel’
You can sign up again at any time.
Memberships cannot be refunded or transferred. Any cancellation comes into effect at the end of your current billing period. So with a yearly membership plan, this cancellation will come in effect for the next year’s billing cycle. If you have a monthly Membership plan, the cancellation will come into effect for the following month.
If there’s time remaining in your billing period, you can continue to enjoy your OnePass benefits until the end of the billing cycle.
It’s all automatic, so you don’t need to do a thing. Your free 30-day trial will rollover automatically into your chosen monthly or annual Membership plan. Your Membership will automatically renew each month or annually on the date you signed up, and a new billing cycle will begin.
If your payment fails or your card expires, you’ll receive an email notifying you of the failed payment that will include a link to update your payment information.
With failed payments, the OnePass system will automatically charge your card again on Day 2 and Day 5 after the first failed attempt. If the payment fails on Day 5, your Membership will be immediately cancelled, and benefits will no longer be available.
You can sign up to OnePass again once your free 30-day trial ends (if this is when your first payment failed). Or when the previous paid membership cycle ends.
If you have cancelled your Membership during the free trial period, you will need to wait until the trial has ended before you can renew your Membership This can be done in your OnePass account my.onepass.com.au
A monthly OnePass Membership costs $4 per month – this equates to $48 over one year. A yearly Membership is paid upfront and costs $40 for the year, saving you $8.
No, OnePass does not offer a freeze on a Membership.
No, only one person can be linked to each OnePass account.
Once you’ve got OnePass Membership you are ready to enjoy the benefits at Kmart, Target, Bunnings Warehouse, Officeworks and Catch.com.au.
If you’ve got a question, the FAQs and Help material on the OnePass website are there to help you. If you still can’t find the answer you’re looking for, just contact the Support team via the Customer Support Form on the OnePass website and the team will get back to you promptly – usually within 2 business days (excluding public holidays). You can also check Kmart’s OnePass FAQ’s.
After you submit your Customer Support Form, a reference number will pop up on your screen. You’ll also receive a confirmation email letting you know OnePass have received your request. The team will then get back to you – usually within 2 business days (excluding public holidays).
Credit cards (Amex, Mastercard and Visa) and debit cards are all accepted payment options. PayPal isn’t available just yet – but will be soon.
See all OnePass Frequently Asked Questions.
Thousands of items from Kmart and other OnePass retailers are eligible for free standard delivery. Click on the item of interest on our website to view eligibility.
You can check your order status here.
For further assistance, please refer to our Order Tracking FAQ’s here.
No, free delivery doesn’t apply to returned items unless the item you have received is incorrect or faulty. For further assistance, please refer to our Exchange and Returns FAQ’s here.
As a OnePass member, you can earn 5x Flybuys points in store and Click & Collect purchases.
To collect 5x Flybuys points in store, ensure that you link your Flybuys account to your OnePass account and scan your Flybuys card when making an in store purchase.
To collect 5x Flybuys points on a Click & Collect purchase, ensure you are logged in via OnePass and include your linked Flybuys card number at checkout.
Visit OnePass.com.au and follow these steps:
Log into your OnePass account
Click on the ‘Link your Flybuys’ prompt on the homepage, you will be taken to the Flybuys page
Enter your Flybuys log in details
Click ‘Continue’ to confirm the linkage.
You will need to link your OnePass and Sister Club accounts first before you can receive OnePass perks at Priceline. Linking your accounts is simple.
Login to your Sister Club account and navigate to the "Account summary" page.
Click "Link account" on the OnePass tile. You will be directed to login to your OnePass account. Your accounts will link automatically once you login to OnePass via this link.
Once linked your browser will return to the Priceline website where you will see an "Activation successful" message. Your OnePass status will now appear as "Active" when logged into your Sister Club account.
Once linked your browser will return to the Priceline website where you will see an "Activation successful" message. Your OnePass status will now appear as "Active" when logged into your Sister Club account.
It’s easy! Just follow these steps:
Log into your OnePass account using your OnePass login.
Click on the Priceline logo and select 'Log in to Sister Club to activate'.
Register for Sister Club and follow the prompts to sign up.
A verification email will be sent to your newly registered email address.
In the verification email, click on 'complete registration'. You’ll be redirected to the Priceline website to enter your personal details.
After entering your details, click on 'please click here' to link your OnePass and Priceline accounts. Your logged-in OnePass account will be detected and you’ll be asked for confirmation to link it.
You’ll then be redirected to Priceline with a 'Congratulations' pop-up, confirming that both accounts have been linked.
2 Sister Club points per $1 spent is for ‘Sister Club’ tier members only. Existing Diamond and Pink Diamond members already receive this benefit or higher and as such will continue to receive the benefit relevant to their tier level. For more details, please see Priceline Sister Club Terms & Conditions.
You’ll see all your points within 24 to 72 hours of your purchase (standard points and bonus points may not arrive together).
If you have not received all your points after 72 hours, please contact the Flybuys contact centre for help.
Flybuys Customer Support can be contacted by calling 13 11 16 or submit an enquiry here.
Currently, the 5x Flybuys points offer is only available when making purchases in store or Click & Collect, at Kmart.
Contact the Flybuys contact centre for help with issues relating to Flybuys points. Make sure you have your receipt of purchase handy. Flybuys Customer Support can be contacted by calling 13 11 16 or by submitting an enquiry here.
For purchase-related issues, help is available from Kmart customer support. The contact link is:
Because you haven’t linked your OnePass Membership with your Flybuys account, you will not receive any bonus points. If you do link these accounts and that occurs on the same day as your purchase, even if it is after your purchase, you will be able to earn 5x bonus points for that purchase.
Once your accounts are linked all future purchases when you scan your Flybuys card will be eligible for 5x points.
Yes, as long as at least one Flybuys card in the household is a linked OnePass member, then all Flybuys cards in the household can earn 5x Flybuys points for the household.
A great benefit of being a OnePass member is that you receive 365 days for change of mind returns. Please refer to our Returns Policy for more information.
Go to your nearest store with your purchase receipt. Show that you are a OnePass member using your mobile device either via the OnePass Mobile App, or via the web at onepass.com.au.
For more information on the returns process, refer to our Returns Policy.
Yes, Kmart will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
Cosmetics (if the hygiene seal is broken)
Beauty products
Fragrances
Hosiery
Underwear (excluding Bra’s)
Swimwear
Pierced jewellery
Printer cartridges
Personalised printed material (for example, and not limited to, photos, canvas, mugs, calendars, personalised products, etc.)
Bedding and accessories (for example, mattresses, including air mattresses, sleeping bags and pillow protectors, etc., where the seal and/or packaging has been opened)
Tents (where the bag has been opened or components have been used)
Trampolines and furniture (where the product has been opened or components have been used or assembled)
Gift cards, phone recharge or third-party gift cards
Food items
Clearance Products
Plants
For OnePass members who enjoy 365 days for change of mind returns, additional exclusions apply on products returned after 60 days. These include:
Event products (for example, and not limited to, Christmas, Easter, Halloween, Mothers’ Day, Fathers’ Day)
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description. In the instance of faulty white goods, an at-home repair service is available.
For more information, please refer to our Returns Policy.
All OnePass change of mind refunds between 61-365 days from purchase will only be issued using a Kmart Exchange-only voucher.
Yes. Online purchases can be returned in store. Be sure to check our Returns Policy exclusions list to ensure your product is eligible.
OnePass Members receive Express Click & Collect for all their Click and Collect purchases. To take advantage of this offer:
Make sure you are logged in via OnePass when shopping online at Kmart.
Choose your products online. Add them to your shopping bag. Select Click & Collect as the delivery method at checkout.
At checkout you will be able to select the Express Click & Collect service.
If you place your order between 9 am and 4 pm, it will be ready in 2 hours for pick up.
If you place your order before 9 am, it will be ready from 11am.
If you place your order after 4 pm, it will be ready for collection from 11 am the next day.
Please note during peak retail periods, order collection times may be longer in some instances. You will receive a collection notification email or SMS when your order is ready for pick-up. Please wait till you receive this notification – normally within 2 hours of placing an order.
Collect your order in store. Make sure you bring your collection notification or photo ID. Collect from the Service Counter - usually at the back of the store.
Yes. Express Click & Collect is FREE for all OnePass members.
We hold Click & Collect orders for 7 calendar days from the day you receive your collection notification.
If you do not collect your order within 7 calendar days, we cancel the items and refund the order back to the payment method used when placing your order.
Yes. Family and friends can collect your order on your behalf. Just make sure they bring:
A copy of the order collection notification
A note signed by you, detailing who will be collecting the order on your behalf
Their own photo ID to match the approved name for collection
Most items are available for Express Click & Collect but there are some exceptions. If an item is available for Click & Collect, it is available for Express Click & Collect for OnePass Members.
Click & Collect will be shown as a delivery method on the product pages and at checkout if it is available for your selected items.
No, there is no minimum order value for Express Click & Collect.
Yes, Express Click and Collect is available at all Kmart Stores, with select Khub stores offering this service.
Due to periods of high demand, such as events or impact of severe weather events, there may be delays to Click & Collect orders. Please wait for a ‘Ready to collect’ email or SMS before coming to the store. Hold tight, as any delay should be short. Thank you for your understanding.
Our Spend and Earn promotion has ended but if you have already your reward, you can still redeem your reward in–store. Open your Kmart app and follow the prompts to redeem your reward in store. T&Cs of e–gift card use are here.
This benefit is relevant to 'Sister Club' tier members who have a paid and linked OnePass account. When making a purchase in store provide your Sister Club card to the team member at the register to receive eligible OnePass benefits.
'Sister Club' tier members will collect 2 points per $1 spent in store on eligible purchases at Priceline.
Diamond and Pink Diamond members already receive this benefit or higher and as such will continue to receive the benefit relevant to their tier level. 'Diamond' tier members will continue to receive 2 points per $1 spent in store on eligible purchases at Priceline. 'Pink Diamond' tier members will continue to receive 3 points per $1 spent on eligible purchases at Priceline.
If your points have not appeared after three days check the following:
1. Check your tax invoice to see if your Sister Club card was scanned in store at the time of purchase. Your regular Sister Club points will appear on your tax invoice if your card was scanned.
2. Check that you have linked your preferred Sister Club account to your OnePass account. Your accounts must be linked to receive OnePass benefits.
3. Check your Sister Club tier status. If you are a Diamond or Pink Diamond tier member you will receive 2 or 3 Sister Club points respectively as part of your existing tier reward. These points will appear on your tax invoice as tier points rather than as OnePass bonus points which are for "Sister Club tier" members.
If you are an active OnePass member with a linked Sister Club account and forget to use your account please contact the Priceline Customer Support team.
You can raise any concerns relating to your Sister Club account with the Priceline Customer Support team.
Unfortunately, you won't collect bonus Sister Club points until you link your Sister Club account to your OnePass account.
If you are an active OnePass member with a linked Sister Club account and forget to use your account, please contact the Priceline Customer Support team.
For further assistance, please refer to our Exchange and Returns FAQ’s here.
OnePass uses the definition of personal information from the Australian Federal Privacy Act. ‘Personal information’ is ‘information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form'. Examples of personal information OnePass collects might include your name, home address or email address.
OnePass and its participating brands (currently Kmart, Target, Bunnings Warehouse, Officeworks and Catch.com.au) may collect your personal information from you and each other.
The personal information OnePass collects from you includes the basic contact information you provided during sign-up (your name, email address, phone number and other contact details), your payment information and details of the accounts you hold with the participating brands. OnePass will also collect information from you based on your interactions with us, such as technical information from your device and your engagement with our offers and services.
The personal information OnePass collects about you from the participating brands includes information about your purchases with those brands while you are a OnePass member and before you started your Membership as well as your interactions with the participating brands, such as current and historical browsing on their websites and apps.
See the Privacy Policy for full details of the personal information OnePass collect.
For those who link their Flybuys Membership with OnePass, please refer to the Flybuys Privacy Policy for more information about what information Flybuys collects.
No, OnePass does not collect any sensitive personal information from you. Sensitive personal information includes health information, sexual orientation, race, and political opinion.
The personal information OnePass collects about you may be used to process your membership registration and membership request, provide you with OnePass membership services, features and functions and for other purposes set out in our Privacy Policy at https://onepass.com.au/privacy-hub/privacy-policy. This includes undertaking data analysis and matching, and enabling us to send you personalised offers, experiences and marketing of interest to you and display targeted online advertising (unless you have opted out of receiving marketing from us).
To process your membership registration and request.
To provide you with OnePass membership services, features and functions; and
For other purposes set out in our Privacy Policy at https://onepass.com.au/privacy-hub/privacy-policy
This includes undertaking data analysis and matching, and enabling us to send you personalised offers, experiences and marketing of interest to you and display targeted online advertising (unless you have opted out of receiving marketing from us).
OnePass may combine the information they receive from you with personal information they receive about you from the participating brands to create insights into shopping behaviours so they and the participating brands can use your personal information more effectively.
For more information about our how OnePass use your personal information, see the OnePass privacy policy or the privacy policies of OnePass participating brands at their websites.
OnePass will only keep your personal information for as long as you continue to have a OnePass account or if OnePass need to use it for a reason set out in their Privacy Policy (for example to meet their legal and regulatory requirements, resolve disputes, or enforce their terms and conditions).
Yes. OnePass’ mission is to become Australia’s most loved membership program. To meet this goal OnePass need to collect your personal details to set up your account and provide you with personalised offers.
Your data may be shared with:
Participating brands to ensure that you are receiving the benefits of OnePass and to improve their marketing. In most cases OnePass provide insights into shopping and browsing behaviour rather than the actual transaction or browsing data.
Related companies and third party suppliers and service providers that enable us to provide the OnePass benefits (including data analytics and payment systems operators);
Social media platforms to enable marketing and advertising, and
Our professional advisers and other bodies, such as government or law enforcement agencies, or as required or permitted by law.
For more information about who OnePass share your data with, see our Privacy Policy and the Privacy Policies of our participating brands.
You can access the personal information OnePass holds about you by contacting us using the Support Form. Please select “My Account” as Enquiry Category, the “My data and privacy” as Enquiry Type, then “Request Access to my Personal Information” as Enquiry Detail and then provide details of the personal information you would like access to.
A member of the OnePass support team will then verify your identity over the phone– it's a quick and necessary step to make sure OnePass protect your data and only share it with you. This means OnePass are unable to process requests raised on behalf of another person.
Once OnePass have received your request, they’ll contact you with a response within 30 days. Please know that in some circumstances, there may be reasons why they won’t be able to provide access or correct the information. However, if this happens they will always explain why this is and let you know what next steps are available to you.
Although OnePass can’t absolutely guarantee the security of your personal information in all circumstances, they do take all reasonable steps to protect your personal information from loss or unauthorised access or use. OnePass use a number of physical, administrative and technical measures to protect your personal information. For example:
Information held electronically by, or for OnePass, is held on secured servers in controlled facilities;
They undertake rigorous testing of the security practices of the participating brands and of any contractors they engage to hold information on their behalf;
They review or audit our practices and those of their key third party contractors;
They encrypt all your personal information in transit and at rest.
OnePass will only keep your personal information for as long as you continue to be a member or account holder or if they need to use it for a reason set out in their Privacy Policy (for example to meet their legal and regulatory requirements, resolve disputes, or enforce their terms and conditions).
OnePass aims to provide you with offers and experiences that make you smile via email, SMS or push notification. If you no longer want to receive direct marketing from OnePass you can easily unsubscribe on the OnePass website.
Log onto your OnePass account and click ‘My account’.
Near the bottom of the page under Communication, you will see a checkbox next to the message ‘I want to receive personalised communication from OnePass’.
Un-select the checkbox and save your preferences to stop receiving personalised communications from OnePass.
Or
Click the unsubscribe link provided at the bottom of OnePass marketing emails.
Unsubscribing doesn’t cancel your Membership or account, and you will still receive personalised online experiences and non-marketing emails from OnePass (typically administrative or service messages about your account).
OnePass doesn’t manage the direct communications between you and the participating brands. If you want to stop receiving marketing from the participating brands then you will need to contact them directly, including clicking an unsubscribe link in an email from them.
You can change your cookies settings on your web browser to block some cookies but, if you do, the OnePass website or app may not work as well for you. OnePass use different cookies for different purposes. Some are functional or necessary and will help you interact with OnePass and access important features. Others help us with their data analytics functions or advertising. You will not be able to block or disable functional cookies as OnePass need them to operate their website and app.
When you join OnePass, based on the relationship between you and OnePass, they will send marketing to you (unless you opt out of receiving it). OnePass will send you marketing about their respective services and products as well as personalised offers and experiences by email, push notification, or SMS.
Sometimes there are reasons why OnePass send non-marketing emails to you. These are typically administrative or service messages about your account (for example, ‘Your free trial is ending soon’). OnePass need to send these to you, so you can’t opt out of these emails.
OnePass doesn’t manage the direct communications between you and the participating brands. If you want to stop receiving marketing from the participating brands then you will need to contact them directly, including clicking an unsubscribe link in an email from them.
When you join OnePass, based on the relationship between you and OnePass, the participating brands who you’ve activated your OnePass Account with will send marketing to you (unless you opt out of receiving it from them). These activated participating brands will send you marketing about their respective services and products as well as personalised offers and experiences by email, push notification, or SMS.
OnePass doesn’t manage the direct communications between you and the participating brands. If you want to stop receiving marketing from a participating brand then you will need to contact that brand directly, including clicking an unsubscribe link in an email from them or contacting their Help or Support Desk.
The OnePass | Disney+ Premium Bundle will no longer be available to existing subscribers from the 29th of June 2024.
To view all FAQs related to the Bundle no longer being available, please refer to https://support.onepass.com.au/s/