How do I place an order online?

• Add your delivery postcode to check product availability in your location

• Search using key words, or browse the site for the items you would like to buy

• Click on the shopping bag to review your order, including the delivery fee

• Click “Proceed to Checkout” and enter your delivery details

• Click “Proceed to Payment” and enter your payment details

•  Choose to pay by credit/debit card, PayPal or buy now, pay later service provider and securely enter your details

•  Once payment has been confirmed, you will receive an order confirmation email from Kmart with your order number and tax invoice

What happens after I place my order?

•  You will receive an order confirmation email

  • Make sure you check your junk/spam email folders in case it lands in there

•  We try to secure the items in your order, by sourcing them from one or multiple stores to pick, pack and dispatch to you

  • Sourcing your items from our stores can take up to 72 hours

  • You may receive multiple separate packages

•  Once your items are secured and packed, we hand your order over to one of our carriers and email you the tracking number

Our carriers will be in touch to let you know when to expect your delivery

Which device and web browser should I use?

Our website works on mobile, tablet, desktop and laptop.

We recommend using the latest versions of iOS, Android, Windows and macOS along with the latest Chrome, Internet Explorer, Firefox or Safari web browsers. Using the latest versions will give you a faster and smoother experience.

If you’re experiencing problems using a mobile or tablet device, please try a desktop or laptop computer.

Where can I find your photo products and services?

Order online or find out where our Photo Centres are located.

For queries about an online photo order, please contact our photo printing partner Snapfish.

Is your website accessible with assistive technologies?

We are committed to making sure as many people as possible can use our website.

If you use assistive technologies, such as screen readers or magnifiers, and experience an issue using our website please Contact us.

Do I need an account to place an order?

No, you can place an order as a Guest user. However we recommend creating a Kmart account as it will save you time when next shopping with us online. Register for a Kmart account .

I have forgotten my password. What do I do?

If you have forgotten your password, you can . reset your password using this link.

If you try to log in with the wrong password three times or more, your account will be locked. You will need to contact us to unlock your account. Your order history and account information will not be lost.

If you’re in a hurry, you can place your order as a Guest user.

How do I create an account?

Use our sign up form or register during checkout.

To delete your account, you can contact us.

How do I create a business account?

You can register a business account at My Account or during checkout.

What are the benefits of a business account?

By registering a business account you can:

•  Add your business name and ABN to your tax invoices for easier End Of Financial Year claims

• Get order communications sent to your business email and phone

For more information refer to our B2B Business Solutions page.

How do I update my details on my account?

You can update your account settings using the Profile and Settings options in My Account. You can also update your personal details, password, addresses and preferences for the website.

What is 2-step verification?

2-step verification allows you to add an extra layer of security to your Kmart account. In addition to your email and password, you’ll be required to enter a security code from your device to verify your identity.

How does 2-step verification work?

With 2-step verification turned on, after using your email and password to sign-in, we will ask you to enter a security code that's been sent to your mobile phone number or an authenticator app.

2-step verification enhances the security of your Kmart account. Even if someone else has your email and password, they will be stopped unless they have physical access to your mobile phone to retrieve your security code.

Never share security codes messages from Kmart or any other organisation with anyone. Sometime scammers will pretend to be a close friend/family or reputable organisation to ask you share your security code. See Impersonation Scam (ScamWatch) for more information.

How do I set up 2-step verification?

To set up 2-step verification you must have a Kmart account. Sign in and navigate to the Account security section in My account. From here, follow the steps to set up your device and activate the feature for added security.

What methods are available to verify my identity?

We currently have two methods to verify your identity. You can use an authenticator app like Google Authenticator or SMS verification.

Why have I been asked to set up 2-step verification when logging into my Kmart account?

2-step verification is a security measure we have in place to ensure the safety of your account and prevent unauthorised access. If our system detects a potentially suspicious sign-in attempt or activity on your account, we may ask you to set up 2-step verification when accessing your Kmart account.

Do I have to enable 2-step verification for my account?

No, 2-step verification is optional. However, we recommend using it as an added layer of security to protect your account from unauthorised access.

As mentioned above, one exception to this is if our system detects a potentially suspicious sign-in attempt or activity on your account, we may ask you to set up 2-step verification when accessing your Kmart account.

Why do I have to save a recovery code?

A recovery code is a way for you to get back into your account if you cannot use the device you have registered for 2-step verification.

A recovery code will be supplied when you setup 2-step verification. It’s especially important you store this code somewhere safe. You will need it if you ever need to sign in without your device.

How do I turn 2-step verification off?

To turn off 2-step verification, sign in and navigate to the Account security section in My account. Look for the option labeled “Turn on 2-step verification”. Simply toggle the switch to the “off” position.

This will stop you from needing to enter a code every time you log in. However, if any suspicious sign-ins are detected, you may still be asked for verification to ensure your account security.

I do not have access to the device I use for 2-step verification. What do I do?

If you have lost access to your device, when prompted to verify your identity by 2-step, please select the 'Try Another Method' and select 'Recovery code'. Here you can enter the recovery code you were provided during the setup of 2-step verification.

Recovery codes can only be used once, so if you need to use one to re-enter your account, you will be issued a new one. It is important to save this code in a secure place.

Alternatively, if you have verified your email address, you can also regain access to your account using your email. Just select ‘Try Another Method’ and choose ‘Email’. This will prompt the system to send a verification code to your email address, which you can use to complete the verification process.

If you no longer have access to your previous device or phone number used for 2-step verification, we recommend updating it in the Account security section in My account. To do this simply select the 'Change phone for authentication' button.

I do not have access to the device I use for 2-step verification and have lost my recovery code. What should I do?

If you've lost access to the device used for 2-step verification and don't have your recovery code, please contact us for assistance.

Where can I find account security settings on the mobile app?

Currently, you cannot access your account security settings on our mobile app. To make changes to your 2-step verification or manage account security, please visit our website on your web browser. You can do this by signing in and navigating to the Account security section in My account.

Why can’t I find an item online?

You may not be able to find an item online if:

•  Stock of the item is low nationwide. We don’t show these products online as we wouldn’t want you to place an order and be disappointed if stock runs out.

Also magazines and garden plants are not shown online; and some food products are shown online but are only available for Click & Collect.

Why can’t I buy an item online even though it’s shown on your website?

Some items are in-store only and can’t be purchased through our website.

Some reasons for this are:

• Too fragile to ship (e.g. mirrors)

• Dangerous to ship (e.g. car batteries)

• Difficult to ship (e.g. fishing rods)

• Perishable (e.g. food products)

• Stock is low nationwide

The item I want is out of stock. What now?

While we try to hold enough stock to keep up with customer demand, some popular items sell out quicker than expected.

• Our everyday items are regularly restocked, so check back for these

•  Seasonal items, including items we range specifically for Christmas, Easter, Halloween or catalogues, are usually not restocked once sold out

Please note, rainchecks are not offered online.

I want to place a large order online but stock isn’t available. What do I do?

If you want to bulk buy items and can’t purchase through the website, please contact us. You will need to provide us with the:

• Item name

•  Item keycode

  •  The item keycode can be found on the bottom right corner of the product detail page, e.g. 42345678 or 123456

• Colour and size (if applicable)

• Quantity

• Required delivery date

We will reply to you via email within 24 business hours, with the item availability and expected delivery costs and timeframes. Please note, we only accept payment upfront and we don’t accept purchase orders.

Our huge range and lowest prices live here in the Kmart App. The Kmart App can be used to log into your Account, checkout swiftly to make your shopping journey quick and easy.

iPhone customers can download it from the App Store. Android phone customers can download it from the Android store.

Where can I find the push notification settings within the Kmart app?

Go to the Account screen located in the bottom navigation bar. Select ‘Push Notifications’.

How can I control the push notifications I receive?

You can customise your preferences within the Kmart app:

a) Pause or resume all push notifications from the Kmart app

b) Control notifications by category to customise your notifications

• Service includes order updates and other important app-related information.

• Personalised includes notifications tailored to your shopping preferences.

• Latest Offers includes updates on our latest products and offers.

You can also enable or disable push notifications via your device system settings.

Why isn't my device receiving the push notification?

If your device isn’t receiving push notifications, please follow these trouble-shooting steps:

• Check Push Notification settings: Enable push notifications for the Kmart app via your device’s system settings. If you navigate to ‘Push Notifications’ in the Kmart app there will be a link to your device settings.

• Restart your device: Restart your device or turn it off and on again.

• Internet connection: Push notifications require an active internet connection to be delivered. Make sure your device is connected to Wi-Fi or cellular data.

• App version: Ensure you are using the latest version of the Kmart app. Updates often include bug fixes and improvements that can resolve issues with push notifications.

• Battery optimisation: Battery optimisation settings may restrict background activity, including push notifications. Adjust your device's battery settings.

If you've tried these steps and are still experiencing issues, please for further assistance.