Hi, how can we help?

• When is Black Friday?

You can preview our unmissable Black Friday deals online and in the Kmart App on Friday 22 November and shop from 8am AEDT on Thursday 28 November in-store, online and via Click & Collect. Make sure you get in quick! Our Black Friday 2024 deals are only available for a limited time, while stocks last.

• One Pass Member Early Access

  This year One Pass Members (Australia Only) can enjoy early access to select Black Friday product, commencing Wednesday 27 November 2024, online only via Home Delivery Click & Collect from 8:00pm till midnight AEDT. While stocks last. *T&Cs, exclusions apply. Must be an active OnePass member to shop early access to Black Friday. OnePass membership offer ends 11.59pm AEDT 02 December 2024, $40 per year thereafter or until cancelled, offer not available to current OnePass members.

• Queue system

  In order to ensure you enjoy a better experience when shopping our unmissable deals, we may need to deploy a queuing system.In the rare case that this will occur,

  customers will be pre-queued 30 minutes before the actual Black Friday sale starts, only if you are browsing any of the Black Friday product pages.

Once the event begins, you will be transferred into a waiting room, alongside everyone else who also arrived before event began. You will be presented with an estimated wait time, so you know when to come back, to complete your shop. We will be letting customers in as fast as we possibly can, which means you might see your wait time fluctuate.

When you reach the front of the queue, you will then be able to add products to bag to complete your Black Friday shop. Please be mindful, if you do not return when it’s your turn, your allocated time slot will expire, and you will go back into the queue.

• Price Matching for branded products

  At Kmart, we believe in low prices for life. To giving our Kmart customers and communities easy access to great value products, at the lowest possible prices.

It’s how we make shopping more accessible for more people; and that’s at the heart of everything we do! As a business we have a simple price promise - to match the advertised price, on any identically stocked item that we sell in-store, you can find more details online at https://www.kmart.com.au/pricematch

• Can I get a refund on BF purchased product, if it’s not what I expected?

For all Black Friday products, the standard returns policy applies. Please keep your receipt as this required for any change of mind returns. Due to the popularity of these products, some select products will sell out fast, and exchange/replacements may not be available when you return.

• Are there are purchase limits on some items as I was unable to buy as many as I wanted?

Yes, this year we have incorporated purchase limits on select items to help with customer demand. We hope everyone that walks into our stores or buys online can find the items they need. By introducing this policy, we hope nobody misses out.

• Can I hold a Black Friday item?

Due to the popularity of the Black Friday products available at Kmart, we are unable to hold or layby these specials.

• Event terms & conditions

AU

Advertised product and prices cannot be used in conjunction with any other offer. We reserve the right to limit purchases. No layby. Early access to OnePass Members only, commencing Wednesday 27 November 2024, online only from 8:00pm AEDT till midnight, limited reserved stock available and while stock lasts. Official offers commence on Thursday 28 November 2024 online from 8:00am AEDT and in-store from store opening (8:00am in 24hr stores) check website for opening hours. Nintendo sales only from Friday 29 November from 8:00am AEDT, no early access for OnePass Members. Limited stock and while stock lasts. Some offers may extend beyond the length of the promotion. Accessories pictured are not included. ‘RRP’ refers to our supplier’s most recent recommended retail price provided to Kmart. Standard Flybuys terms and conditions apply, see in-store or visit flybuys.com.au for details. Kmart Melbourne CBD, Perth CBD, Rundle Mall SA, Whyalla SA, Broome WA, Kalgoorlie WA, Maryborough VIC, Wonthaggi VIC, Broken Hill NSW, Rhodes NSW will not range all event items. K hub stores will not be participating in the Black Friday event.

NZ

Advertised product and prices cannot be used in conjunction with any other offer. We reserve the right to limit purchases. No layby. Official offers commence on Thursday 28 November 2024 online from 8:00am NZDT and in-store from store opening (8:00am in 24hr stores) check website for opening hours. Limited stock and while stock lasts. Some offers may extend beyond the length of the promotion. Accessories pictured are not included. Standard Flybuys terms and conditions apply, see in-store or visit flybuys.co.nz for details. Not all items are available in all stores.

Yes you can.

From 1st of August 2024, Kmart will require adequate proof of purchase for eligible change of mind returns. If you wish to conduct a change of mind return after this date, please ensure you retain proof of purchase. Please refer to our returns policy for more details.

It’s easy to access digital receipts and digital gift receipts for in-store purchases via the Kmart app and website. Follow the instructions for accessing digital receipts.  

Due to high demand there may be a delay in your order being ready to collect. Please wait for a ‘Ready to collect’ email or SMS before coming to store. Hold tight as any delay should be short. Thank you for your understanding.

If your order was placed after the 12 noon cut off time, we can’t guarantee to have your order ready the same day if placed after 12 noon. Please wait for the email/SMS indicating that your order is ready before coming to collect your order.

Our huge range and lowest prices live here in the Kmart App. The Kmart App can be used to log into your Account, checkout swiftly to make your shopping journey quick and easy.

iPhone customers can download it from the App Store. Android phone customers can download it from the Android store.

Yes, you can collect Click & Collect orders in store without the need to sign for your items.

You can track your order by doing one or more of the following:

•  Check your order status at Track your order.

•  Use the tracking information provided in your shipping confirmation email:

  •  Once your items have been sent, you’ll receive a shipping confirmation email containing a tracking ID number and link.

  •  Hold tight - the tracking ID number may take up to 1 business day to become active.

  •  Missing your shipping confirmation email? Be sure to check your junk/spam email folder.

  •  Please note, you may receive several shipping confirmation emails to track your order - if your items have been sourced from multiple stores and/or delivered by multiple carriers.

Allow 4 business days from purchasing your items, for your entire order to be dispatched and the shipping details confirmed by email. For more information, see our delivery timeframes.

We are currently experiencing unexpected delays on Online Exclusive products, which we are actively working to resolve. Please allow up to 10 days for the processing and despatch of your order. Shipping is additional to this delay.

Please take any damaged, faulty or wrong products (with the exception of white goods), to your local Kmart store, along with a copy of your tax invoice, for a refund.

• You can use your order confirmation email as a tax invoice

If you’re unable to visit a store, please use our Contact us form to submit an application for a refund.

•  Please upload a clear image of the damaged/faulty/wrong item(s) and make sure you tell us your order number and the item code(s)

•  Our Customer Service team will review your refund application

  •  Please allow 2 business days for a response from our Customer Service team confirming your refund and/or next steps

For more information, read our Returns Policy.

Once you have received your shipping notification, please allow:

• Metro delivery within 3-5 business days

• Regional delivery within 7-10 business days

• Remote delivery within 14-20 business days

Please note, your order may arrive in multiple packages from multiple carriers. Tracking information will be emailed to you upon dispatch, or can be viewed at Track your order.

Please allow up to 3 days to process your order. Once your order is shipped you will receive an email with tracking information. It can take up to 48 hours after you receive your shipping notification for your tracking details to become active with the courier.

We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the customer’s order is delivered in full.

Delivery costs vary depending on whether your order is a standard order or a larger order. You can find the exact delivery cost in the checkout, before placing your order.

This only covers part of the cost we pay to ship your order. We do this so that we can maintain low prices on our items and offer this service.

Standard Orders

Standard orders incur a flat rate delivery fee based on your location.

This covers most orders and is up to the size of a chair or bedside table. Small items, like clothing, books, stationery and dining, will likely only incur a standard delivery fee.

• Metro postcodes: $10.00

• Regional postcodes: $14.00

• Remote postcodes: from $16.00

We source the most competitive carriers possible and constantly review them.

Large Orders

Larger orders incur additional fees as they cost our carriers more to deliver.

A large order is approximately the size of a bookshelf or storage unit. If your order is over this size, we add a cost per volumetric kilogram to our standard delivery fee. This cost is based on your location and varies from state to state, in line with our carrier fees.

Large items, like outdoor play equipment, furniture, prams and bikes will likely incur additional fees.

Eligible orders over $65* will receive free delivery. Orders eligible for free shipping are orders for items subject to our standard order rates. Large and bulky items are ineligible for free shipping.

*Not all products are eligible for free delivery, for a list of excluded items please visit our Free Delivery information page.

For returns please refer to the returns policy . We are currently unable to accept returns where stores are closed in lockdown areas. You will be able to return any change of mind items when stores reopen. You will have 60 days from when stores reopen to return any item bought during the lockdown period. This includes Click & Collect items.