Delivery costs vary depending on whether your order is a standard order, express order, or a larger order. You can find the exact delivery cost in the checkout, before placing your order.
This only covers part of the cost we pay to ship your order. We do this so that we can maintain low prices on our items and offer this service.
Standard orders incur a flat rate delivery fee based on your location.
This covers most orders and is up to the size of a chair or bedside table. Small items, like clothing, books, stationery and dining, will likely only incur a standard delivery fee.
Metro postcodes: $10.00
Regional postcodes: $14.00
Remote postcodes: from $16.00
We source the most competitive carriers possible and constantly review them.
Express orders incur a competitive flat rate delivery fee based on your location.
Metro postcodes: $12.00
We source the most competitive carriers possible and constantly review them.
Larger orders incur additional fees as they cost our carriers more to deliver.
A large order is approximately the size of a bookshelf or storage unit. If your order is over this size, we add a cost per volumetric kilogram to our standard delivery fee. This cost is based on your location and varies from state to state, in line with our carrier fees.
Large items, like outdoor play equipment, furniture, prams and bikes will likely incur additional fees.
What are your delivery timeframes?
Once you have received your shipping notification, please allow:
Metro delivery within 3-5 business days
Regional delivery within 7-10 business days
Remote delivery within 14-20 business days
Please note, your order may arrive in multiple packages from multiple carriers. Tracking information will be emailed to you upon dispatch, or can be viewed at Track your order.
Please allow up to 3 days to process your order. Once your order is shipped you will receive an email with tracking information. It can take up to 48 hours after you receive your shipping notification for your tracking details to become active with the courier.
We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the order is delivered in full.
Express delivery will not be available after 12 pm on Fridays, weekends or public holidays.
Order express delivery before 12pm for same day delivery
Order express delivery after 12pm for next day delivery
Tracking information will be emailed to you upon dispatch, or you can Track your order here.
We use several carriers to deliver our online orders. Depending on your order, it will be shipped with one or more of the below carriers. The tracking link in your shipping confirmation email(s) will take you directly to the carrier’s website to track your package. You can also click on the below links.
Australia Post - Small items - Australia wide
Couriers Please - Small items - Metropolitan areas
TNT Express - Large items - Australia wide
Allied Express - Large items - Australia wide
Please note that for large items, delivery to your door is at the discretion of our carriers. Carriers may be unable to deliver your parcel to your doorstep where it is difficult to do so e.g. delivering to an apartment or housing complex etc.
No, you can’t change your delivery address once your order has been placed. Once you receive your shipping confirmation email, it may be possible for the carrier to change your delivery address or redirect your order. Please contact the carrier directly. If your order can’t be delivered it will be returned to our stores. A refund will then be processed and takes 3-5 business days to be processed back into your account. If you still want to purchase the items you can order online again or buy in store.
When you give authority to leave, you’re allowing our carriers to leave the package unattended at your address without a signature. Please note:
If the carrier believes the location is not secure, they will not leave the package unattended
If you opt to leave your order unattended, Kmart will not be responsible for any lost or stolen packages
Safely delivering your package is our carriers’ priority. If the carrier believes the location is not secure, they will not leave the package unattended.
If you provide authority to leave during checkout, you’re allowing our carriers to leave the package unattended at your address without a signature.
If the carrier believes the location is not secure, they will not leave the items unattended
If you don’t provide authority to leave, our carriers will leave a note directing you with next steps.
For Australia Post deliveries, your package will be left at a nearby collection point (e.g. pharmacy, newsagent or post office)
For Allied Express deliveries, you will be contacted by either Allied Express or Kmart to arrange redelivery
If you provide authority to leave during checkout, you will not be required to sign for your delivery. If you don’t provide authority to leave, you may be required to sign for your delivery.
Once the package is returned to our store, we’ll refund the cost of the items, excluding the delivery fee which is non-refundable in these circumstances.
In rare cases we may not be able to deliver to certain addresses that our carriers deem to be unsafe, inaccessible or in certain remote areas; e.g. narrow dirt roads, steep driveways etc. In these instances, our carriers are often not aware of the issue until they attempt the delivery. Please also note that delivery to your door is at the discretion of our carriers. Carriers may be unable to deliver your parcel to your doorstep where it is difficult to do so e.g. delivering big and bulky items, delivering to an apartment complex etc. We acknowledge that failed deliveries are disappointing for our customers and ask that if you do live in a location which is difficult to access, please use the delivery address of a local post office or newsagency to collect your order from.
Express delivery is only available for addresses within select metropolitan areas.
Express delivery will only be available if all of your items can be fulfilled from one store. Express delivery is not available for bulky and/or oversized items, online exclusives and orders on weekends or public holidays.
Express orders incur a competitive flat rate delivery fee based on your location.
Metro postcodes: $12.00
We source the most competitive carriers possible and constantly review them.
Express delivery will not be available after 12 pm on Fridays or weekends.
Order express delivery before 12pm for same day delivery
Order express delivery after 12pm for next day delivery
Tracking information will be emailed to you upon dispatch, or you can Track your order here.
If we cannot fulfill your order, or we cannot deliver your order on time, you may be eligible for a delivery fee refund.
Kmart has partnered with Catch to support the timely delivery of items to our customers.
No. Currently only some customers in NSW will have orders fulfilled by Catch.
You may still receive your order in multiple cartons. Please check your Order tracking for information on all cartons being delivered. If your items have been cancelled, you will receive an email notification to advise you that the item has been cancelled and refunded.
No. Kmart Team Members will assist in addressing your concerns. Please Contact Us for further support.
All of our orders fulfilled by Catch will show ‘Bass Hill Kmart.’ Bass Hill Kmart will not be able to provide information on your order. Please Contact Us for further support.